Frequently Asked Questions
What is self storage?
Self-storage is a service that offers both domestic and business users access to an individual secure storage space in purpose built rooms, in which you can store virtually anything you want. Each separate room is lockable and individually alarmed. You are the sole key holder.
For domestic storage if you:
Are moving house and your new home is not ready yet.
Are renovating your home and need to transfer household goods to storage.
Are relocating abroad and want to store your valuables during the move.
Are going travelling and need domestic storage for your belongings.
Find that your hobby or sports equipment is taking over the house.
Or just don’t have enough space at home anymore.
For business storage:
Archives and files – in order to free up precious office space.
Seasonal and excess stock trade supplies and equipment.
Exhibition and event equipment.
Office furniture.
Please note that irrespective of whether or not you instruct the Facility Owner to arrange insurance for your property their liability for actual physical loss of or damage to your property whilst in store is limited by the terms of their License Agreement which form part of their contract with you.
How much does it cost?
The amount you pay depends on the room size, the length of storage and payment option. To get an idea of what size you need, visit our size estimator or come and see our rooms and discuss your requirements.
How can I pay?
You can set up a direct debit or pay by credit card, bank transfer or cheque.
Do I pay weekly or monthly?
Depending on the billing cycle you decide on we bill monthly, quarterly or annually in advance. Customers should receive their invoice ten days before payment is due.
Do I need to pay a deposit?
There is no need for any deposit on your storage room. We will expect at least the first four weeks of your stay to be paid on moving in but no deposit is necessary. If you are renting short term (less than a month) payment is only expected for the payment term.
Please view our pricing page for a full list of our prices.
What is the minimum storage period?
The minimum period is 7 days.
If I move out of my unit early do I receive any refund on any pre-paid storage?
Yes you will receive a full refund on any unused pre-paid storage period subject to any adjustments for billing type and notice periods.
What size rooms do you have?
Our room sizes vary from 16 sq ft to 300 sq ft.
Please view our Room Size Estimator for more information.
Do I have to pay VAT on my rental?
Yes since the 2012 budget VAT is payable at 20% on all self storage.
What can't I store?
You can store virtually anything except:
- Living materials, such as animals and plants.
- Hazardous items such as flammable liquids or explosives.
- Items that can decompose.
- Unauthorised or illegal goods such as firearms.
View our terms and conditions for full details.
What about security?
Each room is protected by its own alarm with a personalised customer access pin code.You are the sole holder of keys to your room. The unit has well-lit corridors and fire detection systems and is on a fenced gated compound with internal and external CCTV coverage and intruder alarms.
Are your rooms heated?
Our rooms are not heated, however, the temperature within the rooms remains fairly constant. Our modern buildings are fully insulated so that our rooms are neither too hot nor cold.
Do you have a removals or van service?
No, but we do recommend local van hire companies and removal services from a ‘man with a van’ up to large removals firms. Please visit our links page for further information.
Do you have trolleys available?
Yes, at no charge. All our rooms are on the ground floor with wide aisles and easy-access doors.
Can I change room size?
Yes, you are able to transfer at any point if your requirements change, subject to availability.
What about insurance?
Your goods must be insured whilst in storage. JNJ offers a tailor made customer goods policy. Please ask the office for more details or view our insurance page for more information.
Do you supply packing materials?
JNJ Storage offers a wide range of moving boxes, bubble wrap, tape and other packing materials. Please visit our self storage packaging products page for further information.